Converting Student Support Services to Online Delivery

  • David E. Brigham


This case study describes how Regents College (soon to be Excelsior College), an accredited, private, distance education institution with administrative offices in Albany, New York addressed the structural, management, and resource issues that came into play when converting distance education programs from print-based and telephone delivery to online delivery. The study uses a systems framework to describe and analyze the circumstances and issues surrounding the creation of six student support services: electronic advising, an electronic peer network, an online database of distance courses, an online bookstore, a virtual library, and an alumni services website.

Author Biography

David E. Brigham
David Brigham is the Dean of Learning Services at Regents College located in Albany, New York. He supervises the production of student support services and products that facilitate the study of 17,000 distance learners. He is an active member of several distance learning organizations and a frequent presenter at professional conferences.
How to Cite
Brigham, D. E. (2001). Converting Student Support Services to Online Delivery. The International Review of Research in Open and Distributed Learning, 1(2).
Research Articles