Using Integrated Enterprise Systems to Achieve Strategic Goals: A case study of a dual mode university

  • Alan Smith
Keywords: higher education, enterprise systems, change management, integrated systems

Abstract

Since 1999, the University of Southern Queensland has embarked on a range of initiatives designed to improve the infrastructure and systems used to support its widely ranging activities in teaching and learning and research and its expansion into new international markets. This has involved the careful selection and implementation of various enterprise systems, together with the use of horizontal process teams. The results of this approach are now being realized, with demonstrable improvements to many university services, together with significant cost efficiencies. This paper discusses the reasons for the changes, the processes used to drive the changes through the various university committee structures, and the outcomes of the implementation of the enterprise systems.

Keywords: higher education, enterprise systems, change management, integrated systems

Author Biography

Alan Smith
Dr. Alan Smith is the director of the Distance and e-Learning Centre at the University of Southern Queensland, Australia. He is an experienced lecturer, administrator, and educational consultant with strong credentials in flexible delivery, curriculum development, and developing resource-based learning materials in a wide variety of content areas and learning environments. Alan also has significant international consulting and project management experience in collaborative program development involving multiple stakeholders from the public sector and private enterprise. He is also an active participant in research and development work in the areas of collaborative partnerships, instructional design, flexible learning and open and distance education. Alan holds appointments on editorial boards of five international journals. For more information, visit Dr. Smith's webpage at: http://www.usq.edu.au/users/smith/
Published
2005-03-01
How to Cite
Smith, A. (2005). Using Integrated Enterprise Systems to Achieve Strategic Goals: A case study of a dual mode university. The International Review of Research in Open and Distributed Learning, 6(1). https://doi.org/10.19173/irrodl.v6i1.220