Abdous, M’hammed, and Wu He. “A Framework for Process Reengineering in Higher Education: A Case Study of Distance Learning Exam Scheduling and Distribution”. The International Review of Research in Open and Distributed Learning 9, no. 3 (October 21, 2008). Accessed August 16, 2022. https://www.irrodl.org/index.php/irrodl/article/view/9.3.7.