Anderson, L., B. Fyvie, B. Koritko, K. McCarthy, S. Murillo Paz, M. Rizzuto, R. Tremblay, and U. Sawyers. “Best Practices in Synchronous Conferencing Moderation”. The International Review of Research in Open and Distributed Learning, Vol. 7, no. 1, June 2006, doi:10.19173/irrodl.v7i1.308.