Kinsel, Ellen, Merv Roy, Harley Waldman, Donna (M. M.) Woloschuk, and Patrick J. Fahy. 2002. “Chat and Instant Messaging Systems (synchronous): Report 2 3”. The International Review of Research in Open and Distributed Learning 3 (2). https://doi.org/10.19173/irrodl.v3i2.87.