ANDERSON, L.; FYVIE, B.; KORITKO, B.; MCCARTHY, K.; MURILLO PAZ, S.; RIZZUTO, M.; TREMBLAY, R.; SAWYERS, U. Best Practices in Synchronous Conferencing Moderation. The International Review of Research in Open and Distributed Learning, v. 7, n. 1, 13 Jun. 2006.