BIN MOHD AMIN, Mohd Rushidi; KUMAR PIARALAL, Shishi; ROSLI BIN DAUD, Yon; BIN MOHAMED, Baderisang. An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia. The International Review of Research in Open and Distributed Learning, [S. l.], v. 21, n. 2, p. 36–60, 2020. DOI: 10.19173/irrodl.v21i2.4578. Disponível em: https://www.irrodl.org/index.php/irrodl/article/view/4578. Acesso em: 19 apr. 2024.